chinandchoo.com has a 7 day returns window in accordance with the UK Distance Selling Regulations. All items being returned will be at your own expense unless faulty or sent in error. This return window excludes perishable (fresh and frozen) items (please see above). If, for any reason, you wish to return any items, you should:
- Contact us via email contact@chinandchoo.com If we receive any returned goods without our prior knowledge, we reserve the right to refuse them.
- Once you have notified us of your wish to return an item, the item(s) should be sent back to us with a copy of the delivery note or receipt at: Ziangs HQ, Mart Road, Minehead, Somerset, TA24 5BJ
- All products must be returned sealed and in a saleable condition unless faulty or defective. We recommend that you return items using recorded delivery as we cannot assume responsibility for anything you send back until we have received them.
- Once we have processed your return you will be refunded the cost of the item(s) being returned.
Please follow the returns instructions above. The processing of returns is at the discretion of chinandchoo.com. Should you not follow the guidelines laid out in this notice, we reserve the right to apply a processing charge proportional to any additional work required to process the return. We are happy to process returns beyond the 7 days if:
- A product was found to be faulty or damaged.
- A product was sent in error.
Once we have received the goods back, we will give you a full refund including delivery costs incurred if a refund is asked for, or we will endeavour to replace your product with the same or similar item and reimburse you with delivery costs. Should no substitute for the product be found a full refund will be issued. Returns of products bought on promotion will be refunded at the promotional price. Please allow 10-15 days (not including delivery time) for us to process your return.
For our full return and refund policy, please see our terms and conditions
